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Course Information

Soft Skills Course

The Soft Skills Course is a classroom-based component of the WorkReadyNH Program that places participants in simulated workplace-related settings and covers areas that include:

  • Resumés, cover letters & portfolios
  • Job search methods & interviews
  • Team-building & conflict resolution
  • Diversity, harassment & bullying
  • Customer service & business ethics
  • Employer expectations
  • Communication strategies
  • Problem-solving & decision-making
  • Critical thinking & workplace safety
  • Personal brand & performance reviews

The Soft Skills Course requires 60 hours of classroom instruction. Please refer to our program schedule for current class listings.


ACT® WorkKeys® Curriculum

This curriculum will help participants build essential skills used in the workplace. It consists of three courses; Applied Math, Graphic Literacy, and Workplace Documents. Each course begins with a placement quiz to determine a recommended lesson level to match a participant’s current ability. Coursework is expected to be completed independently and the online platform is equipped with tools to help participants stay on track. For convenience and ease of use, the program can be accessed through a computer, tablet, or mobile device with a modern browser. The lessons in the coursework will help prepare participants for the ACT WorkKeys® National Career Readiness Certificate (NCRC) Assessments that is taken at the end of the WorkReadyNH Course.

WorkKeys® Assessments and NCRC

Subsequent to the last day of the Soft Skills Course, participants will take the WorkKeys® Assessments in Applied Math, Graphic Literacy, and Workplace Documents. An online demo of the WorkKeys® Assessments will be presented in class. Successful completion of the WorkKeys® Assessments leads to a National Career Readiness Certificate® (NCRC).

Course Descriptions

WorkKeys® Applied Math Course

The Applied Math Course involves applying mathematical reasoning and problem-solving techniques to workplace situations; emphasizes the application of these skills to real-world situations; and reviews the basic concepts of mathematical operations including money, measurement and time.

Topics in the beginning levels include:

  • Basic operations; addition, subtraction, multiplication, and division
  • Operations with fractions
  • Work with ratios, proportions, and rates
  • Calculate averages
  • Convert units of time, measurement, and quantity
  • Problem solving with mixed units
  • Find geometric calculations such as perimeter and circumference

More advanced topics include:

  • Calculate percent of change
  • Find production rates
  • Find the area and volume of basic and non-standard shapes
  • Apply knowledge of ratios, rates, and proportions to solve complex problems
  • Convert between multiple units of measurement
  • Identify and fix mathematical errors
  • Calculate weighted mean
  • Interpret measure of central tendency, spread, and tolerances

WorkKeys® Workplace Documents Course

The Workplace Documents Course involves reading and understanding common workplace documents (letters, manuals, procedures, memos), and examines the essential aspects of understanding and applying information given in practical situations. The Workplace Documents Course includes dozens of sample workplace documents that increase in length, detail, and difficulty of understanding as the course progresses. All exercises are based on realistic work situations.

Topics in the beginning levels include:

  • Identify essential parts of emails, memos, and policies
  • Identify the main idea of text
  • Find key details of text
  • Follow written instructions
  • Apply what you read to realistic scenarios
  • Use context clues to decode unknown words
  • Identify the purpose of a document
  • Apply written information to a variety of situations, including ones that aren’t explicitly described in the writing
  • Identify key details in simple legal documents, like contracts and regulations

More advanced topics include:

  • Infer implied details in a document
  • Apply information to a realistic situation
  • Identify the reasoning and principles behind a document
  • Apply the principles behind a document in order to make decisions
  • Draw conclusions from documents in order to make decisions
  • Infer the meaning of acronyms, jargon, and technical terms from context

WorkKeys® Graphic Literacy Course

Graphs and other visuals are often used in the workplace to convey and compare information. Some examples are graphs and charts to show sales and costs, instructions in a flow-chart, machinery with gauges and meters that show measurements like speed and fuel, and tables for chemical use. The Graphic Literacy Course provides training on how to read and interpret visuals quickly and efficiently.

Topics in the beginning levels include:

  • Interpret graphs and charts that show sales, costs, and more
  • Make predictions based on graphics with past business data
  • Operate vehicles or machinery with complex dashboards
  • Make decisions about products and services based on information presented in a table
  • Read and interpret scatter plots
  • Combination charts
  • Graphs with a secondary y-axis
  • Complex Diagrams
  • Digital and analog dashboards

More advanced topics include:

  • Practice making decisions based on graphics
  • Learn how to evaluate graphics for accuracy and effectiveness
  • Interpret, compare, and analyze trends in data presented in graphs with a secondary y-axis
  • Analyze and find trends in stacked bar graphs and other less-commonly used graphics
  • Compare trends across multiple graphics
  • Make real-world decisions based on information you learn in graphics
  • Understand and compare financial trends
  • Make predictions based on graphics with past business data
  • Make educated inferences about the cause of a trend or pattern
  • Make decisions about products, services, and plans based on a variety of graphics