The Workforce Development Center collaborates with organizations to assess their training needs and provides high-quality customized credit, non-credit, and certificate courses and programs, which can be delivered at MCC or on site. These programs include but are not limited to:

• Business skills
• Communication skills
• Computer and information technology
• Customer service
• Cultural awareness

• English for non-native speakers
• Languages for business professionals
• Leadership
• Project management
• OSHA-10

Professional Development

The Workforce Development Center responds quickly to the changing needs of business and industry and provides professional development opportunities for those who need to sharpen their existing skills or learn new ones, maintain professional licenses or certifications, and for people looking for advancement or a new career challenge. Some of the innovative programs include:

• Computer and information technology
• Business and management
• Electrical apprenticeship
• Home inspection

• Medical terminology and coding
• Project management
• Flagger Certification
• Energy-efficient home improvement

Short-Term Professional Training

Time for a new career? These short-term, intensive programs will give you marketable skills for today's jobs. For more information on these or other upcoming programs at Manchester Community College, call Kathy DesRoches at (603) 206-8161 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . To see our list of currently running courses, visit the Non-Credit Course Schedule.

Administrative Assistant Certificate Program

The Administrative Assistant Certificate program prepares people to work in an office and provides educational and skill support for those currently working in offices. The program requires that students take seven courses over a two year program: four core classes and three electives. The core classes are Administrative Assistant, Quality Customer Service, Building Blocks of Business Writing and Powerful Proof Reading Skills, and Critical Thinking. The electives allow students to enroll in courses that fit within their business and/or personal needs. Students must notify the Workforce Development Center when they have completed their final course so a certificate can be granted. The Workforce Development Center will create a transcript and issue a Certificate of Completion.

Click here to see the Administrative Assistant Certificate Program courses offered.

American Traffic Safety Services Association (ATSSA) Flagger Certification Training

Flaggers will be in demand this summer as construction projects begin. This workshop trains flaggers to provide safe passage of traffic through and around work zones and to minimize confusion by bringing standard flagging procedures to our nation's highways. Controlling traffic through work areas is one of the most important and dangerous operations in construction maintenance. ATSSA's course is a comprehensive skill-building session that meets federal industry guidelines: the Manual on Uniform Traffic Control Devices (MUTCD). This course is a must for novice construction work zone flaggers in both one- and two-person flagging operations and law enforcement. Experienced flaggers can attend this course as a refresher. Attendees will receive a four-year certification after successfully completing the course.

Basic Machine Mechanic Training Course

This is an introductory course into mechanical power transmission principles with an emphasis on machine adjustment fundamentals. At the end, students will receive a certificate of completion and qualify to become entry-level packaging technicians, assembly technicians, machine operators, or continue along a career path towards industrial mechanics or maintenance technicians. Material covered includes:

• Blueprint reading & machine drawing
• Basic mechanical components
• Bearings and lubrications
• Levers, cranks, linkages and spring cams
• Use of elementary timing model; and machine adjustment fundamentals.

Bookkeeping Diploma Program

The Bookkeeping Diploma Program covers the skills needed to work as a bookkeeper and to sit for the National Bookkeepers Exam offered by the America Institute of Professional Bookkeepers. Students must take Introduction to Bookkeeping, Mastering Depreciation, Master Correction of Accounting Errors, Mastering Inventory, Mastering Adjusting Entries, Payroll 1, and Payroll to complete the program. Please inform the Workforce Development Center when you are taking the last class in the series so they may verify your graduation.

Building Analyst Professional Training (BPI Certification)

Profit with Home Performance! Learn to use building science technology to help customers solve heating, cooling and air leakage problems that are driving high energy costs, while providing them with a more comfortable, safe and durable home. Become part of an exclusive group of contractors with access to benefits to help grow your business. You will learn:

• Fundamentals of building science
• To identify and understand building performance problems including ice dams, mold and mildew, and indoor air quality issues
• To analyze buildings using "Blower Door" technology and other diagnostic equipment for assessing air leakage and efficiency in buildings
• To assess building tightness, mechanical and distribution systems and combustion safety for a "whole house" performance-based approach.

Lean Enterprise Certificate Program

The Lean Enterprise Certificate program is a hands-on Lean Principles curriculum designed for those who want to learn and apply Lean Principles within their organization. Students receive instruction in Lean Principles, then learn to apply concepts in a real working environment and facilitate a team of their classmates during on-site application days. Case Studies, simulations, and actual problems immerse students in the transformation of a business environment.

Who should attend?

• Representatives from companies starting their Lean journey
• Representatives from companies struggling with Lean implementation
• Lean champions/implementers/facilitators
• Managers who would like to improve their bottom line
• Companies looking to effect change within their organizations

Lean Enterprise Certificate participants learn to apply the concepts of cell design and flow, Lean Six Sigma, pull systems, 5S, setup reduction, TPM, and Value Stream Mapping. To maximize the student's investment, they work on two projects that directly transfer the content from the course into real world application. Students are required to present project results to the rest of the class. All application days are run in a structured Kaizen format to allow students to gain experience in facilitating Kaizen events.

Graduates are fully prepared to write the AME/SME Bronze Lean Certification exam.

Weatherization Certificate Program

Learn to weatherize homes using state of the art practices. The Recovery Act of 2009 makes weatherization a growing field. All students will take the introductory course and then branch out into areas of interest: air sealing, heating, insulation, windows, and base load measures. Stay tuned for more information on this program.